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About us

We help you take control of your health - body and mind – by making health care more affordable, predictable and simple. Affordable: We work with providers and leverage technology to reduce the cost of care. Predictable: Our tools and communications help take the surprise out of health care and allow you to make confident benefit decisions. Simple: Cigna provides 24/7/365 dedicated customer support, quality networks, lifestyle coaching, and online tools to help you maintain, improve or recover your whole health. A healthy partnership starts here. We offer a full range of solutions - from medical to dental, pharmacy and mental health - to support your health goals. Cigna is ready to help, when and how you need it. Offered by Cigna Health and Life Insurance Company and its affiliates.

Areas We Serve:

Generally offered in most states, except MN, ND. Limited availability in MI.

Connect With Us

Cigna One Guide® personal guides are available Monday - Friday: 8:00 a.m. - 9:00 p.m. EST.

Outside of the standard hours, customer service advocates are available 24 hours a day, 7 days a week.

Phone Number


For Cigna company names and product disclosures, visit

Why us?

  • Cigna One Guide® service combines digital technology with our personalized customer service that changes the way you experience health care. With One Guide, you have the one-on-one support you need to take control of your health – and your health spending. Call us to get your health plan questions answered. We're here for you.
  • Select a provider from our quality network of doctors, facilities, and dentists near you.
  • Receive Virtual Care from a health care provider - 24/7/365 – by phone, tablet or computer. They can diagnose and assess a wide range of minor acute conditions.
  • myCigna® – Online and App Tools. When you have the right tools at your fingertips, you have the information you need to make good choices.
  • Full suite of health solutions to give you more choice to help you maintain, improve or recover your physical and mental health.

Cigna Customer Service - great care, anywhere

Access to support on your terms. We are available to answer your questions 24/7/365. Beyond typical hours, beyond customer service - just call 855-694-9638

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Virtual Care

When you want the convenience of care from wherever you are, consider using virtual care. It’s a safe and convenient way to speak with a medical or behavioral provider by phone or video chat

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Find a Provider

To help you save money choose from the many providers in your network. helps you select in-network providers by location, cost or ratings—whatever matters most to you.

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Cigna Healthy Rewards®

Enjoy valuable savings on top national health products and services, as well as at participating local businesses.


Unlock peace of mind. Choose the right plan.

During open enrollment, you're not choosing coverage for the times when you need health care. You're choosing coverage for every moment during the year.

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Make It Yours To Go