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About us

Medical Mutual has been covering Ohioans with high-quality health insurance plans since 1934. Our plans include prescription drug coverage, personalized wellness programs, access to our 24/7 Nurse Line and more. We also offer a variety of online tools and resources to help you manage your plan including a member portal, My Health Plan, where you can view Explanation of Benefits (EOBs), our cost estimator tool and the provider directory. Based in Cleveland with offices throughout the state, we are dedicated to the communities where we live and work.

Areas We Serve:

Generally available in OH

Connect With Us

Monday- Thursday: 7:30 a.m. - 7:30 p.m. EST Friday: 7:30 a.m. - 6:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST

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Why us?

  • Access to a broad network of doctors and hospitals – We partner with major health systems to create one of the largest provider networks in Ohio. This gives our members access to nearly every healthcare professional and 99% of hospitals in the state. Plus, you or your covered dependents who live, travel or spend significant time outside of our service area, can access the Aetna® Open Choice® PPO network, which makes it easy to find an in-network provider no matter where you are.
  • Local customer service – Most of our employees work and live in Ohio, just like you. So, we’re prepared to service your specific needs. Our Customer Care team handles thousands of calls and emails each day, providing prompt response to your needs and questions.
  • Online tools to help you manage your plan – We offer a variety of tools and resources to help you get the most from your plan. Manage all of your health insurance needs through the web or your mobile device using our member portal, My Health Plan. Here you can access your Explanation of Benefits (EOBs), our cost estimator tool, the provider directory and more.
  • Commitment to your health – Whether you’re dealing with a chronic health problem, expecting a baby or trying to maintain good health, we can help. We offer many wellness perks including fitness discounts, WW® (formerly Weight Watchers) programs and resources to quit smoking. As a member, you will receive access to our Wellness Portal, where you can learn about a variety of health and wellness topics, enroll in your health plan’s wellness programs (if applicable) and receive care reminders.

Find a Doctor

With our broad network of providers, you have access to nearly every healthcare professional in Ohio and 99% of the hospitals. Staying in network can help you save on out-of-pocket healthcare costs.

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Get the Prescriptions You Need

By using the covered prescription drugs on our formulary, you can save money on the prescriptions that you and your family rely on. View our formulary list to see what we cover.

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Online Tools and Resources

Through our secure member portal, you can easily manage your plan and benefits. Here, you can also access MyCareCompare to understand medical costs before you receive care.

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Wellness Programs

We’re committed to your health and wellness. We offer exclusive wellness programs to help you with fitness, diet, smoking cessation and disease management.

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Why Medical Mutual?

We are Medical Mutual, the official health insurer of everything you love. View this video to learn about our network, prescription drug coverage, wellness programs, member tools and local service.

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Make It Yours To Go